Terms of Service

These terms govern your use of pairpr.ai and, unless a signed agreement between us says otherwise, the services and platform of The PAiR Company ("PAiR", "we"). PAiR is a public relations firm serving businesses; by engaging us or using the platform you confirm you are doing so for business purposes, on behalf of an organization you are authorized to bind. These terms are separate from, and do not apply to, our PAiR for People self-service product, which has its own terms.

1. How engagements work

Client work is scoped in an engagement letter, order form, or proposal (an "Engagement"). Each Engagement describes the services, the fees, and any terms specific to that work. If an Engagement conflicts with these terms, the Engagement wins for that work. Where we provide services or platform access without a signed Engagement, these terms alone apply.

2. Fees and payment

Fees are set in the Engagement. Unless it says otherwise, fees are billed monthly, payable as invoiced or charged through Stripe, and exclusive of taxes, which are added where required. Card and bank details never touch our servers; payment processing is handled by Stripe. Late amounts may pause work after notice.

3. We draft, you decide

Our platform and our people prepare work (pitches, releases, bylines, posts, entries) and a named person approves what ships. For material we send on your behalf, your approval is our instruction to send it. You are responsible for the accuracy of the information you give us about your business; we are responsible for the diligence of what we build on it, including source attribution on the claims in our drafts.

4. No guarantee of coverage

Earned media is earned. We commit to the quality and always-on discipline of the program, not to specific placements, outlets or outcomes. Results we publish are historical records from real accounts, not promises about yours.

5. Ownership

Deliverables we create for you under a paid Engagement are yours once they are paid for. Your information, your data, and what the system learns from your account's edits belong to you and serve your account. The platform, our methods, our prompts and processes, and everything about how PAiR works belong to us, including improvements that do not embody your confidential information.

6. Confidentiality

Each of us protects the other's non-public information with at least the care we use for our own, uses it only to perform under these terms, and discloses it only to people who need it and are bound to protect it, or where the law requires. Embargoed and pre-announcement material gets the discipline the practice demands.

7. Platform access

Platform accounts are for your organization's authorized users. Keep credentials to yourselves; you are responsible for activity under your accounts. Do not probe, overload, scrape, or resell the platform, and do not use it to deceive, harass, defame, or impersonate. We may suspend access that creates risk for other clients, with notice where practical.

8. On uptime, candidly

We are a young company building quickly, and we would rather tell you the truth than sell you a number: we work hard to keep the platform fast and available, and we make no promise of uninterrupted service. When something breaks, our practice is to say so and fix it.

9. Data protection

We protect your data as described in our Privacy Policy: encryption in transit, encrypted credentials at rest, restricted production access, and routine backups. We do not sell your information and we do not use your private data to train models for other customers.

10. No warranties

Except as expressly stated in an Engagement, the services and platform are provided as is and as available, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limits of liability

To the fullest extent the law allows, neither of us is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or reputation. Each party's total liability for any claim is capped at the amounts paid or payable to PAiR in the 12 months before the claim arose. Nothing in these terms limits liability for a breach of confidentiality or for what cannot be limited by law.

12. Term and ending the relationship

An Engagement runs for the term it states. Where no term is stated, either of us may end the relationship with 30 days' written notice; you pay for work through the end date, and deliverables paid for are yours. We may suspend or terminate for material breach that goes uncured after notice. Sections on ownership, confidentiality, liability, and disputes survive.

13. Disputes

These terms are governed by the laws of the State of Illinois, without regard to conflict of law rules. Any dispute will be resolved in the state or federal courts located in Cook County, Illinois, and both sides consent to that venue. If any part of these terms is found unenforceable, the rest stands.

14. Changes

We may update these terms as the company grows. Material changes will be notified by email or in the product at least 14 days before they take effect; signed Engagements keep the terms they were signed under. The current version is always at this page.

15. Contact

Questions about these terms: legal@pairpr.ai · The PAiR Company, 954 West Washington, Unit 340, Chicago, Illinois.